I ordered some packing boxes and additional items but when these finally arrived, later than promised, the tape dispenser gun and some of the plastic furniture covers ordered were missing, while the rest of the plastic covers were in a poor state, dusty and crumpled, and none were labelled so I didn't know their purpose, and the cardboard box containing my order also contained rubbish at the bottom.
I emailed Packing Boxes about the missing items and was assured they had been dispatched, giving a Royal Mail tracking no, but when I tried to track this online, the number was unknown to the Royal Mail. The items never arrived, despite my further chase ups by email and the same assurances received that my order was being dispatched. I also tried to phone them several times but either the phone kept ringing or I was transferred to a voicemail messaging number that said this was full and not taking any more messages. I then requested a refund for the outstanding missing order items but never received any response, so I finally had to get my money back through my credit card company. I totally regret ever having dealt with Packing Boxes.
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