Do not use at all costs. (They are partnered with ebay/evri)
I sold an item on ebay a few weeks before christmas and buyer bought it for a christmas gift. Evri managed to loose the item. Asked ebay to help at the end of December where they referred me to evri then evri referred me to pack link.
So I submitted a claim and got an email saying it was accepted on the 30th December and I would receive a refund to my bank account in 48-72 hours.
I gave it a few days and no refund. I chased up and the person on live chat was pretty useless. I asked about why I haven't received a refund and they said they don't know and they have to refer this to their finance team.
I waited a few more days and still no refund so I went back on live chat again and again they were pretty useless.
I asked to speak to the finance department and they said they are offline and don't go on live chat. I asked for their finance teams direct email address or phone number and they said they don't have one and only use email for internal communication.
I went on live chat for at least 30 times between end of December until today (27th February) and every time I've been mucked about.
I asked them to keep me update via email if there are any issues and they never do. It is always me chasing them up and I even made sure to check they had my correct email address which they did.
I also emailed them around 30 odd times and most of the time I would be ignored or passed about.
They eventually replied back saying there was a problem with my bank (even though I have no issues receiving payments) and asked me to supply another bank account, which I did. They sent confirmation and said payment would be iniated in 7 days so I waited another 10 days and still nothing so I went back on live chat several times and again I got messed about and they said to supply another bank account.
I told them I've already supplied two bank accounts so it is obviously a problem from their end and I asked them to send out a cheque or postal order which they said they cannot do either and they can only refund via bank account (which they cannot even do) or paypal. I don't have a paypal account anymore as no one uses it these days. I asked for alternative payment methods which they did not suggest any so I had to make another bank account for them to refund me £15 that I'm owed. (It was suppose to be £23 including shipping but they claimed it is not their responsibility to refund shipping even though they are the courier and are adament ebay have already refunded me for shipping, which they had NOT.)
Please avoid using this company at all costs. They are scammers and should be shut down.
As of today, (two months after I initially submitted a claim) I am still waiting for my refund.
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