Review Time
Pack link are a Spanish based company. If they loose or damage a parcel you send to a customer you cannot to take them to small claims in the UK as they are outside of uk juristiction. I have had 3 parcels lost damaged by them since using them which I will not be refunded for. Dont use them you can use their 3rd part couriers direct and you have more projection.
Do not use at all costs. (They are partnered with ebay/evri)
I sold an item on ebay a few weeks before christmas and buyer bought it for a christmas gift. Evri managed to loose the item. Asked ebay to help at the end of December where they referred me to evri then evri referred me to pack link.
So I submitted a claim and got an email saying it was accepted on the 30th December and I would receive a refund to my bank account in 48-72 hours.
I gave it a few days and no refund. I chased up and the person on live chat was pretty useless. I asked about why I haven't received a refund and they said they don't know and they have to refer this to their finance team.
I waited a few more days and still no refund so I went back on live chat again and again they were pretty useless.
I asked to speak to the finance department and they said they are offline and don't go on live chat. I asked for their finance teams direct email address or phone number and they said they don't have one and only use email for internal communication.
I went on live chat for at least 30 times between end of December until today (27th February) and every time I've been mucked about.
I asked them to keep me update via email if there are any issues and they never do. It is always me chasing them up and I even made sure to check they had my correct email address which they did.
I also emailed them around 30 odd times and most of the time I would be ignored or passed about.
They eventually replied back saying there was a problem with my bank (even though I have no issues receiving payments) and asked me to supply another bank account, which I did. They sent confirmation and said payment would be iniated in 7 days so I waited another 10 days and still nothing so I went back on live chat several times and again I got messed about and they said to supply another bank account.
I told them I've already supplied two bank accounts so it is obviously a problem from their end and I asked them to send out a cheque or postal order which they said they cannot do either and they can only refund via bank account (which they cannot even do) or paypal. I don't have a paypal account anymore as no one uses it these days. I asked for alternative payment methods which they did not suggest any so I had to make another bank account for them to refund me £15 that I'm owed. (It was suppose to be £23 including shipping but they claimed it is not their responsibility to refund shipping even though they are the courier and are adament ebay have already refunded me for shipping, which they had NOT.)
Please avoid using this company at all costs. They are scammers and should be shut down.
As of today, (two months after I initially submitted a claim) I am still waiting for my refund.
I strongly advise against using this service. The provider they work with lost my package, and the support was extremely lacking. It was the worst experience I've had. They don’t provide a contact number and just direct you to a nonexistent provider.
I strongly recommend not using this service. The partner company lost my package and their support was incredibly poor. It was the worst service I've encountered. They don't provide any contact number and simply direct you to a provider that doesn't exist.
After five days in transit without any updates, I finally received one update, but now I'm back to three days without news. The package is traveling from Italy to Belgium and has been in transit for nine days. I paid €29 for this service! I will never use this again.
I think I found out why! They just take your money and don't send the parcel! After paying, they don't provide a label to print. If you ask why, they say the carrier doesn't provide the service, even if you didn't request a specific carrier. If you ask for a refund, you mysteriously don't have the correct reference number. It's unbelievable how they manage to be this cheap!
Recipients have been charged additional fees upon delivery! I've used this service via a platform for a long time, and until recently, everything was fine. I sent several parcels, but most haven't reached their destinations. I've been informed that recipients received cards demanding payment due to underpaid postage, which is unacceptable! I paid for the correct postage, and if I wanted another service, I would have gone directly to them. I’m facing frustrated buyers who have to pay extra to receive items they've already paid for. The deliveries are way behind schedule, and I haven't received the service I expected. The customer support is unhelpful, and I’m very unhappy with this experience.
A warning to anyone using this service for shipping. They charge additional fees, claiming the package weighed more than it did. They misled me into sending headphones that weighed 14g but claimed they were 1.5kg. They are not trustworthy, and I recommend steering clear of them.
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Everyone loves receiving packages. Our mission is to make shipping simple and transparent for people and businesses throughout the world! Packlink is an online shipping service offering individuals and eCommerce merchants a fast and easy way of booking parcel deliveries with the world's top couriers.
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