I booked a FedEx shipment through Packlink from Germany to Switzerland because it was shown as 2-day delivery (my order confirmation stated delivery on 24 Dec after pickup on 22 Dec).FedEx picked up the parcel on 22 Dec, but it was delivered only on 30 Dec — after Christmas — which completely defeated the purpose of paying for a fast service.I contacted Packlink immediately and opened a complaint, but I received no meaningful help and no refund. Their response was that I had booked “Regional Economy” and that the service wasn’t guaranteed. The issue is that during checkout this was not clearly disclosed: there was no transparent estimated range (e.g., 2–5 business days). It was presented as 2 days / a specific delivery date.Very disappointing experience: unclear information, ineffective support, and no accountability. I wouldn’t recommend Packlink if you have time-critical deliveries.
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Packlink è il comparatore online che confronta i prezzi e i servizi dei migliori corrieri espressi per invii in Italia e all'estero.
Packlink si serve della tecnologia più evoluta che permette di visualizzare le tariffe di spedizione dei corrieri principali come: Bartolini, Nexive, TNT, UPS e molti altri. Con un solo clic, privati ed aziende possono effettuare spedizioni economiche, sia nazionali che internazionali. Il risparmio nell'invio a livello di tempo è del 50%. I prezzi sono scontati fino al 70%. Packlink realizza spedizioni import ed export in tutti i Paesi UE ed Extra UE.See more