Company does not honor its own approved return process.
Rabanne provided me with an official return label and confirmed that I could send the item back. I followed their instructions and returned the package using the label they issued.
The package was initially delivered to the wrong address — to my neighbor instead of me. I was only able to retrieve it after he returned from a business trip. After contacting Rabanne, they confirmed that the return would be accepted and provided the return label.
I returned the item as instructed. However, I was later informed that the return was supposedly outside the 14-day timeframe and that no refund would be issued. As a result, I am now left without the product and without my money.
If the return was not eligible due to timing, why did the company provide a return label and state that the refund process could take up to 30 days?
This approach feels inconsistent and unfair toward the customer. I do not recommend Rabanne!!!!
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