Company does not honor its own approved return process.
Rabanne provided me with an official return label and confirmed that I could send the item back. I followed their instructions and returned the package using the label they issued.
The package was initially delivered to the wrong address — to my neighbor instead of me. I was only able to retrieve it after he returned from a business trip. After contacting Rabanne, they confirmed that the return would be accepted and provided the return label.
I returned the item as instructed. However, I was later informed that the return was supposedly outside the 14-day timeframe and that no refund would be issued. As a result, I am now left without the product and without my money.
If the return was not eligible due to timing, why did the company provide a return label and state that the refund process could take up to 30 days?
This approach feels inconsistent and unfair toward the customer. I do not recommend Rabanne!!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Discover the unique world of Rabanne.
Between perfume and fashion, find all the originality and creativity of Rabanne.