I placed an order with PacSun on December 2 during their Cyber Monday sale. A shipping label was created shortly afterward, but the package never showed any signs of movement. For weeks, the tracking information remained unchanged.
On December 22, I contacted PacSun Customer Service through their website. I received only an automated email stating that I would receive a response within 36 hours. By December 24, when I attempted to track the package again, the Fedex tracking number no longer worked.
I then attempted to reach customer service through their online chat, which was extremely glitchy and difficult to use. After finally connecting with a representative, I was told that the package was lost. They were able to give me a refund and I requested for a promo code to compensate for the dissatisfaction.
This order was intended as a Christmas gift, and due to PacSun’s delays and lack of communication, I now have to find a replacement at the last minute. The experience has been frustrating, time‑consuming, and disappointing.
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