Review Time
Initially, I was hesitant after reading the reviews about the company. However, my experience was very positive. I ordered T-shirts with a promise of delivery in nearly 7 days, but they arrived on the 5th day. It's important to consider that some reviews may come from customers who exaggerate their situations. My experience was excellent, which is why I'm leaving a positive review.
I placed an order with PacSun on December 2 during their Cyber Monday sale. A shipping label was created shortly afterward, but the package never showed any signs of movement. For weeks, the tracking information remained unchanged.
On December 22, I contacted PacSun Customer Service through their website. I received only an automated email stating that I would receive a response within 36 hours. By December 24, when I attempted to track the package again, the Fedex tracking number no longer worked.
I then attempted to reach customer service through their online chat, which was extremely glitchy and difficult to use. After finally connecting with a representative, I was told that the package was lost. They were able to give me a refund and I requested for a promo code to compensate for the dissatisfaction.
This order was intended as a Christmas gift, and due to PacSun’s delays and lack of communication, I now have to find a replacement at the last minute. The experience has been frustrating, time‑consuming, and disappointing.
I placed an order on December 2 during a sale. A shipping label was created, but the package showed no movement for weeks. When I contacted customer service, I only received an automated response. After several attempts, I learned the package was lost. They issued a refund, but now I have to find a last-minute replacement gift due to their delays and lack of communication.
I ordered items on December 21 and paid extra for expedited shipping to receive them by Christmas. I received emails stating my order would be shipped in two parts, but I only got half of it, and tracking information is unavailable. I also did not receive the promised 15% discount for signing up. I regret my purchase.
I would give them a zero if I could. I paid for overnight shipping that was not honored. We are still waiting for items ordered for my daughter's birthday. The live chat is ineffective, requiring sensitive information that feels unsafe to share. The representative insisted on unnecessary details to 'authenticate' my account, which is unacceptable.
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