We are just coming back from a ‚Small Group Giant's Causeway Tour from Dublin‘ and we seem to have been very unlucky. The organisation was poor and each and everything that should have been organised went wrong. We were at the hotel at 7:10am, “We only pick up from 5 star hotels”, had checked with the doorman that we were in the right spot and were left waiting in the drizzling rain for about 15min. I then got a grumpy call to ask where we were. Turns out that the bus wasn’t waiting were it should have been but was parked in a small alley near by. No tickets for the visitor centre at the Giant’s Causeway were organised and we lost another 20 minutes waiting in the bus. The tickets never materialised which meant we couldn’t use the toilets or visit the centre or the National Trust shop and we had to rush our walk.In Belfast, we had to inform our driver that the taxi driver was actually included in our ticket and we didn’t want to pay twice. He said he has sorted it out but after the taxi drive we spent 20 minutes arguing with the drivers whether the trip had been paid for or not. I ended up talking to the manager of the taxi company on a driver’s phone who wasn’t impressed by Paddywagon either.We weren’t offered a refund for the Giant’s Causeway ticket or any explanations for the unprofessional and poor organisation. We booked the Elegant Irish Tour in a ‘luxurious small bus’ and the bus itself was comfortable but the organisation was shockingly insufficient.
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