Recently bought a light from the store in Warrington. Got an electrician to fit it, but he told us the transformer was faulty. I went back to the store to get a replacement. I was left waiting at the counter because only one person was on there whilst other staff were chatting to each other in the store. The gentleman on the counter was obviously inexperienced and took so long to ring up a sale. When he eventually got to me I explained my issue, he then proceeded to take 10 minutes tapping keys before he went for a replacement.Then another member of staff came and opened my faulty light on the counter. She never asked, never told me what she was doing just messed with wires on a tester, which in the end didn’t work. All the time I was stood there made to think I was lying. I recieved no apology, in fact that member of staff didn’t say a thing to me. I sent this experience to Pagazzi but they just ignored it. We will not use them again and I hope this gives others food for thought too. Poor customer service.
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We are UK's largest specialist lighting retailer, your one-stop shop for all that is the best in lighting.
Our website has a fantastic choice of lighting designs for you with incredible ideas for all your indoor and outdoor lighting needs. In addition, our stores have an inspirational range of rugs, mirrors and furniture in stock and at prices that you will find hard to believe.
We have 17 specialist lighting stores across the country in Scotland and England, as well as a great website.See more
