I ordered in August for a mid-September appointment. I received a notification that the shipping label was created, but nothing after that. I've tried emailing, messaging, texting, and calling without any replies. Now, my item is out for delivery, but my appointment was 10 days ago. They keep sending emails asking for reviews, but it feels like a one-person operation with automated responses. It's disappointing to see a business run this way, and now I have to pursue a refund for the expedited shipping.
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