Review Time
I wish I could share my thoughts on the product itself, but after almost a month since placing my order, my items haven't even been shipped. I've attempted to reach out via phone, text, and email, but I've received no reply whatsoever. It's disappointing to have spent $200 and not even receive an update on any delays. The customer service is truly inadequate. While I can't speak to the product's quality, I would recommend avoiding orders if you want to steer clear of this experience.
I can't review the product because, after almost a month since placing my order, it hasn't shipped yet. I've tried calling, texting, and emailing, but I've received no responses. I spent $200 and can't even get an email about delays. The customer service is appalling. I don't know if the product is good, but I suggest avoiding orders to prevent being taken advantage of.
I ordered in August for a mid-September appointment. I received a notification that the shipping label was created, but nothing after that. I've tried emailing, messaging, texting, and calling without any replies. Now, my item is out for delivery, but my appointment was 10 days ago. They keep sending emails asking for reviews, but it feels like a one-person operation with automated responses. It's disappointing to see a business run this way, and now I have to pursue a refund for the expedited shipping.
I paid extra for expedited shipping on August 6th, and as of today, the order still hasn't shipped. There's been no communication, and no one answers emails or calls. I've resorted to using review sites to get a response. I'm planning to claim my money back. Check reviews before purchasing to avoid making the same mistakes I did.
I waited a week and a half for a numbing cream, with zero communication from the company. I had a tattoo appointment in three days and expected better service. The product arrived poorly packaged, risking contamination. If something goes wrong, I have to return it at my own expense without any real support. If you won't provide proper refunds, at least ensure safe packaging.
If you're in the UK, steer clear of this product! I paid almost $75 for a cream and waited nearly two weeks. When I contacted the shipping service, they confirmed it was lost in transit. I've emailed the company five times about a refund and received no response. This feels like a scam, and they should be reported for theft.
This company is completely unresponsive. The aftercare cream I received was poor quality, sandy, and not properly sealed, with a disgusting brown substance on the lid. Don't waste your money; I don't trust the product and won't use it due to infection concerns.
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