Review Time
PaintVibe support team was very helpful in helping correct a situation where the package was going to the wrong address. They stayed in contact and did the best they could to ensure I received it. When the package arrived at my doorstep i was thrilled. It came just as expected and I’m very excited to get painting!
I'm torn on this review. I've ordered from here a few times now. Once the images are painted, they really do look great. That said, it takes multiple coats to cover the printed numbers, the numbers are dark and the paint is very thin. It would be that much better if the numbers were a bit lighter in colour, so they could be covered more easily. I also ordered a painting a while back and the paints were all dried up. I inquired about replacement paints and was told they do not ship replacement paints and that I could go to my local craft store and purchase paints to match. What?! Absolutely not. There should be zero reason why replacement paints cannot be sent out. I recently ordered a custom painting of a friend's wedding picture. Unfortunately, it came damaged. Customer service was very quick to get back to me and I should be receiving a new one. I will edit this post when that gets rectified. We'll see how that goes first. Overall, it's a fun hobby but there are definitely some areas for improvement.
I took a chance and asked if anything could be done for me monetarily since I love painting these and find it very therapeutic, however after my ninth painting I have run out of wall space and couldn't really afford another one since the increase in charge. Someone in customer service was wonderful and was able to decrease my charge with a discount AND offer me free shipping. I have never received such true customer service in making me happy anywhere. I will always refer your company, more than I already have. I can't thank you enough and look forward to my 10th painting. I WILL find the space if it kills me...LOL.
I have ordered from several other companies, Paintvibe, by far wasthe best out there. The quality of everything, paint, canvas, brushes far exceeds all!I really recommend buying from Paintvibe, you will not be disappointed.
Quality paints, beautifully printed canvas. Easier to see the numbers than other companies. Love the fact I can vary the number of colors depending on the detail I need. The interpretation of the colors if you order custom canvases, is so very close to the pic you submit. There seems to be some real color sensitivity in their execution of the product that makes all the time you put in and your hard work worth every minute. The support team is A+++. So if you're a seasoned painter, or just thinking you'll give it a go and see what happens, DO IT. And do it with this company. Great product, and better than therapy! This is paint by numbers like you've never seen! You're welcome. 🤭😁
When ordering my paintings, I used the BUY3 code to get the discount. I was about to check out when I realized I wanted to make a change to the number of paint colors I was ordering for one of my paintings. I went in and edited my cart and checked out. What I didn’t realize was that the BUY3 code had dropped out of my cart when I made the change. It was only after checking out and paying full price that I realized my mistake. I wrote to Paint Vibe customer service and they promptly replied and offered to give me the discount even though, technically, it was my fault that I did didn’t get it. This is my first time ordering from Paint Vibe and I already have a good feeling about it because their customer service was so exceptional. My order is on its way and I can’t wait to see my paintings. I will post an update once I receive everything.
I’v been buying paintings off them since 2020. They have hands down the best quality of paint, brushes and canvas. Their custom designs that iv ordered have come out beautifully. I recently made a purchase where the buy 2 get 1 free code didn’t work and I was charged full price. I contacted their service team and a refund was issued within a few days. Can’t recommend them enough. Very pleased with their product and customer service. Thanks Paint Vibe!
Received with the paints a dried up mess. In order to issue a refund they want me to send back (my cost) in exactly the same way it was received to Israel. How would I do that if it has been opened to find the dried up paint. DO NOT ORDER from this company.
I made a mistake with my address, but even with all the awful tariff crap, the Paint Vibe support staff fixed my mistake and got me my two orders. I really really appreciate it. On top of the support staff being excellent, I love the new improvements to the kits like the color shaded canvasses and vacuum sealed paints. The vacuum sealed paints makes me feel much more confident about the longevity of the kits.
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