I ordered glasses and several toppers. Initially, communication with the company was excellent, and they responded quickly to my inquiries. However, after a month, one topper was missing due to poor delivery, and the package was stolen. I escalated the issue, expecting a resolution, but they have since stopped responding. I had paid for shipping protection, which I thought would cover this. I’m really disappointed and financially impacted by this loss. Although they eventually placed a replacement order, I’m still frustrated by the lack of resolution.
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