I tried to exchange a pair of boots bought on sale on Black Friday and despite having the pair in my size on their website, it was not available in the return portal. I emailed customerservice asking if they could help me with this exchange and after several confusing messages from their AI, a real person responded and helped me. They suggested that I return the boots and buy them again and agreed to give me the same discount that I received on the black Friday promotion. I did exactly as I was instructed, and the the Boots never came. It took weeks for them to resolve this, despite me emailing several times in the process. Close to the end of December, they canceled the purchase. The way they strung me along caused me to miss out on all the Boxing Day boot sales. I tried emailing them to ask if there was an accommodation they could make and voice my displeasure. I got an AI response and no human followed up. This company does not do proper business and I advise buying anything from them.
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Pajar is Montreal-based fashion footwear retailer.
