Received Pajar boots for christmas, unfortunately they turned out to be way too big and I tried to exchange them. Unfortunately all of the popular size seems to be unavailable for almost all products on their page so I requested a refund and shipped the boots back.
It's been over a month now and despite numerous emails it has been incredibly difficult to reach a human and not just Ai bot after AI bot. Even when requests were escalated to human customer service, our email were left unanswered for weeks.
After weeks of trying I finally received an email from a representative and was told the reimbursement would be done on the same day, yet we are still waiting over a week later.
We ended up finding a phone number online and we were finally able to speak so someone and the reimbursement was processed.
However this took over a month of back and forth and unanswered email and generic AI bots communication, this is Highly disapointing of a Montreal/canadian business.
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Pajar is Montreal-based fashion footwear retailer.
