We've been going to Pak'n save fortnightly for years and years.Not the best supermarket. Messy store at times, products not available and things are regularly over the end date. But you tolerate it because they are cheaper. We still pay on average $400 on every visit. But, today was the last straw... Incredibly rude customer service. Apparently there was a max limit per customer on an item that was on sale. No sign or anything on the shelf/rack to indicate this. Cashier calls customer service, lady walks over, grabs the products that were 'too much' my husband said we wouldn't mind paying full price for all. No problem to us. Lady completely ignores it and doesn't answer to that, looks at us, looks at cashier, back to us then says to the cashier, ( so not a single word to us as customers) 'max of 4 bottles!!!' in an agitated voice and leaves with them. Euh ok!?The rule doesn't make sense anyway. What's preventing me from stepping right back in the store after paying and grabbing the items from the rack again and paying at another cashier with another card? Yeah, after years it's just not worth the 'cheaper' shopping. I have a background in customer service and as a company I suggest you educate your staff on how to do better. You've lost a loyal customer and we'll take our money elsewhere.
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