I placed multiple orders with PakWheels AutoStore, and my experience has been extremely disappointing. Out of five products I ordered, two were delivered incorrectly and one hasn’t shipped even after five days.For one of the orders, I received the wrong product and shared photos with support via WhatsApp. I was told someone would call and that the issue was being discussed on the backend, but no follow-up came even after two days.One another order, I ordered two rear wind-sheild shades but received only one. Despite reaching out to customer support the next day, I have received no response whatsoever.The lack of communication and responsiveness is frustrating and confusing. I expected better service, especially when placing multiple orders. At this point, I am unsure I will use PakWheels again.Pros: N/ACons: Difficult Ordering Process, Poor customer Support, Delayed Shipping, Incorrect Deliveries.Updated Review (after 5th Jan):I regret to say that the situation has only gotten worse since I posted my initial review.Despite multiple follow-ups, PakWheels AutoStore has still failed to deliver the correct product or complete the replacement. I have never received what I actually ordered. Promises were made repeatedly, including assurances that someone would contact me and that the matter was being handled internally, but no meaningful action ever happened.Customer support has been completely unresponsive and unaccountable. Messages are either ignored or met with vague replies that lead nowhere. At this point, it is clear that PakWheels has no effective after-sales support and no respect for customers’ time or money.I have now requested a full refund, as I no longer want any replacement or further dealings with PakWheels. They may collect the incorrect product they delivered, but I am done with this store entirely.This has easily been one of the worst online shopping experiences I have had in Pakistan. I strongly advise others to think twice before ordering, especially if you expect proper customer support when something goes wrong.Pros: NoneCons: Extremely Poor Customer Support, Incorrect Deliveries, False Commitments, Delayed Shipping, No Accountability
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