What made my experience great was the immediate response to my inquiry regarding my tracking order. The response was less than 30 minutes. Biljana, the representative that contacted me had already looked into my order and saw that it indeed was delayed. Instead of me having to wait any longer she sent a new order to me immediately which I received within a day. What also made my experience great was, she gave me a coupon code for my next online order. This is excellent customer service! Immediate response time, looking into the problem, fixing the problem, and offering something for the trouble. I could not ask for anything more. Very happy customer of Paleovalley! The company is doing well in the area of customer service, excellent products, and real live people responding to customers' needs immediately. Thank you for this!
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