The customer service of this company is appalling. It is extremely poor. In addition to previous issues we have experienced — including lost or damaged goods and ignored requests for a small vehicle — they have today acted even more unacceptably.They failed to collect the pallet and have now emailed us to apply a surcharge for a re-collection. To make matters worse, the suggested re-collection date is more than seven days from today.This level of service is unacceptable.
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