If I could give zero stars, I would.
I paid nearly $4,000 to this company based on what was promised, and what I received did not match those promises. That alone is unacceptable.
From the beginning, I clearly explained in detail the services I needed. I trusted that this would be handled professionally, but that did not happen. I was later told that their editing does not include organizing the book, structuring pages, or putting the content in proper order, and that only minimal editing would be done. That is not what was communicated to me upfront.
When I requested a refund, communication became frustrating. My emails were responded to only once, while the rest went unanswered. Instead, there were repeated attempts to push communication to phone calls rather than responding in writing, which avoids clear documentation.
I was in contact with individuals identifying themselves as Ally, Lilly, and Abby as part of the team. Despite this, there was no consistent follow-through or resolution. In particular, Lilly confirmed limitations of the service after the fact that directly contradicted what I was led to believe.
This entire experience has felt misleading and extremely unprofessional, especially considering the amount of money involved.
I would strongly urge anyone considering this company to take a step back and do their research before moving forward. Do not rush into any agreement.
I’m sharing this so others don’t go through what I did.
- Afraid to contact another company to help me with edit service. 💯 afraid that I'm going to get the sane experience.
Patricia G. - I really loved the girls then this...So frustrated 😠 😡
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Palmetto Publishing is an independent self-publishing house in South Carolina, we at Palmetto Publishing believe that every person has a story to tell. We are passionate about giving authors the opportunity to share those stories with the world, providing them with an incomparable publishing experience.
