I purchased a new Beretta A300 Patrol from Palmetto State Armory’s online store. I’ve been a loyal PSA customer for years, so I had every reason to trust this purchase. After picking it up from my FFL, I brought it home to clean and inspect it before my first range trip. That’s when I discovered the extractor plunger was jammed into the bolt, leaving the extractor loose and the shotgun completely unable to extract shells.I immediately contacted PSA, expecting the kind of customer service they’ve always claimed to provide. Instead, I was told there was nothing they could do and that I needed to contact Beretta. I reached out to Beretta, provided detailed photos, and requested a replacement bolt. Rather than offer a simple fix, Beretta insisted I ship the entire firearm to them for repair with an estimated turnaround of 8–10 weeks.That policy is unreasonable. I had a trip planned around this purchase, which I had to cancel entirely because PSA refused to take responsibility for selling a defective firearm. I understand manufacturer warranties exist, but a brand-new firearm that arrives broken should be handled by the retailer — not pushed off on the customer to deal with a slow, bureaucratic process.PSA’s approach in this situation demonstrates willful blindness and lack of accountability. It left me with no functional firearm, wasted time, and the sense that I was being taken advantage of. I ultimately had to pay a licensed gunsmith out of pocket to repair the firearm myself, because waiting months for a fix was simply not feasible. Edit: They replied to this, stating that it's not allowed, posturing as if it's against the law, but again, it's just their bad policy that exposes their customers to this kind of situation. You take advantage of trust, and that's a problem.Just to clarify, under federal law, specifically 27 CFR § 478.147 (“Return of firearm”), a licensed dealer is permitted to take back a firearm and return it to the customer — or provide a replacement firearm of the same kind and type — as long as all federal, state, and local laws are followed.In other words, while exchanges and refunds ultimately depend on the dealer’s individual policy, there’s no federal law that prevents a properly licensed FFL from taking back or replacing a defective firearm, provided all required transfer procedures (like Form 4473 and NICS check) are completed.
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