I instructed PALS to deal with a residency application. Firstly they forgot to send a document to the Extranjeria. Then, when the Extranjeria asked for the document, they failed to send it again. They attempted to appeal but missed the deadline. They then submitted a second application but made a mess of that one and it was also refused. Throughout, they misled me about why my applications had been delayed and refused. I then went to another firm and then made a complaint to PALS but they just ignored it. I reported my complaint to the Ayuntamiento but they ignored them too. In my opinion, they just exploit naive ex-pats 'recommended' to them by greedy estate agents.
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