A Warning About PALS Solicitors – Negligent and UnprofessionalI feel obligated to share my experience with PALS Solicitors so that others can avoid the nightmare I’ve been through. I am a 75-year-old pensioner who sold my house in Spain for €92,500 in April 2024. After deducting €13,500 in fees, taxes, and solicitor charges, PALS informed me that my email had been hacked and someone had sent fake instructions to transfer the funds to the wrong bank account (Openbank) instead of my Caixa account.Shockingly, PALS never called or verified the change with me before transferring the money. To make things worse, they even put the wrong reference name, “Alan Parkles,” instead of my actual name, “Alan Parkes.”Since then, I have been waiting for a refund through their insurance claim. It’s been 11 months of vague responses, delays, and complete avoidance of my questions. Every time I ask for proof of the claim, such as transaction details or updates, they refuse to send anything. Instead, they insist I travel to Spain to see the documents—despite knowing I am in poor health and living in the UK.This level of negligence and lack of basic communication is unacceptable for a professional legal firm. They are fully aware that I sold my house because I desperately needed the money, yet they have shown no urgency or empathy throughout this ordeal.I have tried contacting the police, lawyers, and even their management, but nothing has been resolved. PALS has ignored my calls, avoided accountability, and caused untold stress to someone in a vulnerable situation.If you are considering using PALS Solicitors, I strongly advise you to think twice. This company’s lack of professionalism and transparency has caused me severe financial and emotional hardship. I wouldn’t want anyone else to go through what I have endured.Let this be a warning to others: choose your solicitors carefully. Companies like PALS need to be held accountable for their actions, and I hope this review helps others make an informed decision.
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