I ordered a perishable item and opted for refrigerated shipping as advised. It arrived at room temperature, which is unacceptable. I filed a claim shortly after delivery, but due to time zone differences, they blamed me for the delay. After some back and forth, they offered store credit instead of a refund and did not reimburse the shipping costs. Completely unprofessional. I will not be purchasing from them again and cannot recommend them due to their inadequate customer service.
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