Review Time
I placed my order, and after a while, they informed me that it hadn’t been sent and asked if I wanted a refund. I declined and requested that they urgently dispatch my order, as it was intended for my coworkers for Christmas. Since then, I’ve sent at least five emails without any response. They have a phone number listed on their website, but it's a WhatsApp number and there's been no reply. Honestly, this service should be banned in the USA.
I placed an order and after some time, I was informed that it hadn't been dispatched. I requested urgent shipping as the items were intended for my colleagues for a holiday event. Since then, I've sent multiple emails but have received no response. The contact number listed is a WhatsApp number, which has also gone unanswered. Honestly, this company should be banned in the USA.
I ordered a perishable item and opted for refrigerated shipping as advised. It arrived at room temperature, which is unacceptable. I filed a claim shortly after delivery, but due to time zone differences, they blamed me for the delay. After some back and forth, they offered store credit instead of a refund and did not reimburse the shipping costs. Completely unprofessional. I will not be purchasing from them again and cannot recommend them due to their inadequate customer service.
They previously offered excellent service with prompt delivery of well-packaged items. However, my last two orders have encountered issues. The first was lost in transit, and they promised to resend it with my next order. The latest order arrived partially delivered, with damaged boxes and items that were not even part of my purchase. The care in packaging has noticeably declined, and I have lost faith in their reliability.
They previously offered excellent service with prompt delivery of well-packaged items. However, my last two orders have encountered issues. The first was lost in transit, and they promised to resend it with my next order. The latest order arrived partially delivered, with damaged boxes and items that were not even part of my purchase. The care in packaging has noticeably declined, and I have lost faith in their reliability.
I would rate them zero stars. The customer service is terrible. I received part of my order, but I discovered that the rest was delivered to an incorrect address in another state. I informed them, but there has been no feedback. Based on other reviews, it seems unlikely that they will resolve my issue. I would not recommend wasting your time and money. They do not respond to messages and do not work to resolve customer issues.
I would rate them zero stars. The customer service is terrible. I received part of my order, but I discovered that the rest was delivered to an incorrect address in another state. I informed them, but there has been no feedback. Based on other reviews, it seems unlikely that they will resolve my issue. I would not recommend wasting your time and money. They do not respond to messages and do not work to resolve customer issues.
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