I am very disappointed with the service and would not recommend this coffee maker to anyone. I purchased a coffee maker as a Mother’s Day gift, and right out of the box, it displayed flashing error codes indicating overheating. Initially, the support team was responsive and sent a replacement, but I had to handle the return of the defective unit myself.
The replacement worked for just a few months before failing with the same error codes. I contacted support again, went through troubleshooting, and since it was under warranty, they sent another replacement, requiring me to cut the cord off the old unit as proof of its failure.
Today, the third coffee maker arrived. We plugged it in, and shockingly, it showed the same error codes right out of the box. It did not function at all.
After another call to support and more troubleshooting, I was informed I needed to return this unit for evaluation, given the history of replacements. I’ve now dealt with three defective coffee makers, numerous phone calls, and a lot of wasted time — all for a $300 product.
I shouldn't be experiencing repeated failures and delays at this price. I also shouldn't have to wait for them to investigate a product that has already failed multiple times.
Ultimately, I requested a refund and decided to move on from this brand. Quality control is definitely an issue, and the inconvenience caused to customers is unacceptable.
In summary: high price, repeated failures, and not worth the hassle. I strongly recommend looking for alternatives.
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