I ordered what was described as a new 65" OLED TV, delivered shortly after. Within a few weeks, it frequently went into screensaver mode during movies and had issues recognizing HDMI inputs. The support team took over a week to provide basic troubleshooting tips. Despite sending photos and videos, my request for a return was delayed, leading me to seek a refund through my payment provider. Once I received the refund, they quickly demanded the TV back, showing a lack of concern for customer service.
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