Review Time
I had a very disappointing experience with support. I ordered an OLED TV that took about 6 days to arrive, and the package was factory sealed and intact. After setting it up and confirming it powered on and received a signal, I removed the screen protector, which led to issues. There were noticeable problems with the screen, including large patches of differing finishes. It was unclear what was intended for the screen, and I couldn't remove the marks left behind. When I reached out to the support team through their web chat, they suggested communicating via a messaging app, promising to get back to me immediately, but that didn't happen. I then contacted them through the app, providing the necessary photos and information, only to be told I would receive a prompt response, which again did not occur. The next day, I was informed that a technician was reviewing my case and would get back to me soon. I expressed my desire for a quick resolution, but once more, there was no follow-up. I reached out again only to learn that my case required further technical investigation. At this point, I requested to speak with the refund department and was told that approvals were needed from higher-ups. After researching my rights, I decided to reject the TV under consumer law. I submitted the required documentation through their website, expecting a response within 24 hours, which did not arrive. I followed up again 90 hours later and received a response two days later stating that approvals were still needed. Now, a week has passed since I submitted my paperwork, and I'm still left without a functioning TV, with the large item and its packaging taking up space in my home. This experience has been incredibly frustrating.
The television has never functioned properly. The company sent a technician to address the issue while it was still under warranty, but it quickly developed another problem. Their customer service has been completely ineffective, disregarding my concerns, failing to read emails correctly, and showing no genuine interest in resolving the issues. They took an excessive amount of time to respond to emails or switched the representative I was in contact with, leaving them unaware of the situation. Now, conveniently, it is out of warranty. I will not purchase from this brand again!
I purchased a £240 microwave that recently malfunctioned after the warranty expired. The technician's service charge was £99, in addition to parts and labor costs. This experience was frustrating, as it seems the focus is more on sales than providing adequate customer support.
I purchased a 4 in 1 multi cooker in October, and the grill pan's coating has chipped, which is unacceptable. When I contacted support, they claimed it looked like a scratch and advised against using washing up liquid, which isn’t mentioned in the manual. They provided a link to buy a new one, but I refused since it’s only been over 2 months. I feel compelled to share this experience with others.
I bought a £240 microwave that just went out of warranty, and the key lock malfunctioned. The service charge for a technician was £99, plus extra costs for parts and labor. This experience was disappointing, and it seems the focus is more on sales than on customer support.
The customer service is virtually non-existent. They seem to do everything possible to avoid honoring warranty claims. It’s disappointing for a brand that once had a good reputation. I will think twice before purchasing any products from this company again.
I ordered what was described as a new 65" OLED TV, delivered shortly after. Within a few weeks, it frequently went into screensaver mode during movies and had issues recognizing HDMI inputs. The support team took over a week to provide basic troubleshooting tips. Despite sending photos and videos, my request for a return was delayed, leading me to seek a refund through my payment provider. Once I received the refund, they quickly demanded the TV back, showing a lack of concern for customer service.
I have always liked these TVs, but when my old model started having issues, I opted for a new OLED model. This was a mistake, as it relies on a poorly functioning app for streaming. Their partnership with this service has made the viewing experience frustrating, and I won’t consider purchasing another TV from this brand.
I bought a bread maker expecting it to work well with standard ingredients. Despite following all instructions, the bread consistently came out undercooked. The service center claimed it worked only with specific mixes and refused to refund me. Their stance on customer expectations is unacceptable, and I feel misled about the product's capabilities.
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