The support I received was utterly unacceptable! I ordered a TV that took around six days to arrive. The package was sealed and in good shape. Upon opening, everything was intact. After setting it up and confirming it powered on and received a signal, I decided to remove the protective film. That's when the problems began. I couldn't tell if residue from the film was left on the screen or if the display itself was damaged, but there were noticeable issues, with large patches of matte and glossy areas. I reached out through the support chat, only to be directed to WhatsApp, where I never received a follow-up. After sending the necessary details and photos via WhatsApp, I was promised a quick response, which never came. The next day, I was informed a technician was reviewing my case, yet again, no timely feedback. When I inquired further, I was told my situation required higher-level investigation. I requested to be connected with the refund department, but was informed that approvals were needed from higher authorities. After researching my rights, I decided to reject the TV according to consumer laws. I submitted the required paperwork on their website, expecting a response within 24 hours, which also didn’t happen. After 90 hours of waiting, they responded with the same excuse about needing approvals. It has now been a week since I submitted my paperwork, and I'm still left without a functioning TV, with the packaging cluttering my hallway. I will not be purchasing from this company again.
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Panasonic Corporation, formerly known as Matsushita Electric Industrial Co.,
