Review Time
The support I received was utterly unacceptable! I ordered a TV that took around six days to arrive. The package was sealed and in good shape. Upon opening, everything was intact. After setting it up and confirming it powered on and received a signal, I decided to remove the protective film. That's when the problems began. I couldn't tell if residue from the film was left on the screen or if the display itself was damaged, but there were noticeable issues, with large patches of matte and glossy areas. I reached out through the support chat, only to be directed to WhatsApp, where I never received a follow-up. After sending the necessary details and photos via WhatsApp, I was promised a quick response, which never came. The next day, I was informed a technician was reviewing my case, yet again, no timely feedback. When I inquired further, I was told my situation required higher-level investigation. I requested to be connected with the refund department, but was informed that approvals were needed from higher authorities. After researching my rights, I decided to reject the TV according to consumer laws. I submitted the required paperwork on their website, expecting a response within 24 hours, which also didn’t happen. After 90 hours of waiting, they responded with the same excuse about needing approvals. It has now been a week since I submitted my paperwork, and I'm still left without a functioning TV, with the packaging cluttering my hallway. I will not be purchasing from this company again.
The support I received was utterly unacceptable! I ordered a TV that took around six days to arrive. The package was sealed and in good shape. Upon opening, everything was intact. After setting it up and confirming it powered on and received a signal, I decided to remove the protective film. That's when the problems began. I couldn't tell if residue from the film was left on the screen or if the display itself was damaged, but there were noticeable issues, with large patches of matte and glossy areas. I reached out through the support chat, only to be directed to WhatsApp, where I never received a follow-up. After sending the necessary details and photos via WhatsApp, I was promised a quick response, which never came. The next day, I was informed a technician was reviewing my case, yet again, no timely feedback. When I inquired further, I was told my situation required higher-level investigation. I requested to be connected with the refund department, but was informed that approvals were needed from higher authorities. After researching my rights, I decided to reject the TV according to consumer laws. I submitted the required paperwork on their website, expecting a response within 24 hours, which also didn’t happen. After 90 hours of waiting, they responded with the same excuse about needing approvals. It has now been a week since I submitted my paperwork, and I'm still left without a functioning TV, with the packaging cluttering my hallway. I will not be purchasing from this company again.
I received my microwave and after setting it up, it only ran for two seconds before shutting off. Upon inspection, it seemed like a faulty return was sent to me. The door had a broken section, the side panel was loose, and there was a cup ring on the stainless steel surface. I recorded a video but had no way to share it. I'm extremely disappointed with what was supposed to be a high-quality microwave.
This has been my worst purchase experience. I did my research, watched a few tutorials, and thought this product would save space in my small kitchen. Having used the company's microwaves for years, I expected this to replace my previous models. Unfortunately, I was mistaken. Despite my cooking experience, I struggled with this unit. The air fryer feature was ineffective. I even got rid of my old microwave and air fryer to fully commit to this one due to space constraints. I tried various settings and followed the online instructions, which were not user-friendly. Ultimately, I regret this purchase and had to buy a separate air fryer. I gave it two stars because the microwave function works as expected.
The customer service I received felt outdated and condescending. I reported an issue with a combination microwave that wasn’t cooking food properly, confirmed by an oven thermometer. Despite requesting a refund, I was repeatedly told that it wasn't possible due to warranty terms. Thankfully, I knew my consumer rights and requested a refund just before the deadline, which was grudgingly approved. However, the unit had to be returned to their warehouse before the refund was processed. I suggested they handle the return, and eventually, they did. After several delays, I received my refund nearly five weeks later. The email response I received blamed me for not operating the oven correctly, despite the technician's admission of a known issue with the unit. The whole experience was frustrating and unprofessional.
I purchased a breadmaker online, having previously owned three models from this company. When it arrived, it was a different shape and didn’t fit well in my kitchen, so I decided to return it unused. Unlike other retailers that have easy return processes, I had to call customer service, which was a lengthy ordeal. I was informed that I would need to pay for return postage. When I expressed my frustration, the representative accused me of being threatening, which only added to my anger. The products may be decent, but I advise against buying from their online store.
I ordered a microwave, and it has been seven days without delivery after DHL picked it up. They keep saying they will update me, but it’s been five days of empty promises. Their service is unacceptable, and I would not recommend using them again.
I want to share my experience with the company's website, which has the worst customer service I've encountered. They delivered a faulty TV and took two weeks to arrange a replacement, with no clear timeline for when it would be replaced. Every time I called, the agents were unhelpful and provided robotic responses instead of solutions.
I upgraded my rating from one to two stars, but it still deserves only two. After the company confirmed my order was lost in transit, I finally received the needed item. The experience has been stressful, requiring too much time spent chasing for a resolution instead of receiving helpful responses. I urgently needed a part, and despite assurances, the shipping was delayed.
I bought a microwave from the official store about 28 weeks ago and noticed rust spots. The company dismissed my concerns, claiming it was my fault despite careful cleaning. I use it minimally, yet it is now deemed unsafe. They provided generic responses requesting detailed information, which was frustrating. The microwave is practically useless after such a short time and a significant investment.
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Panasonic Corporation, formerly known as Matsushita Electric Industrial Co.,
