Will never buy from again. I ordered 2 colours of panels in different quantities. One of the colours arrived fine, but the other arrived in 2 wrong colours and the wrong quantity. I made Panel Hub aware of the issue within half an hour of delivery. I was told that I should have the correct panels delivered within a couple of days. A week and a half later, I was due to receive the correct panels on Sunday. At midday on Sunday, I was called to say they wouldn't be coming that day (surely this would have been known before delivery day?) and that they will be there on Thursday, I was promised they would be there on Thursdsy. Thursday came and went, no panels received. Due to this, I had been offered a £24.99 refund for being messed around. To make it clear, I had already received 2 small refunds due to the previous issues experienced. When I was offered the latest £24.99 refund, I even double checked that it will be made, even though I have previously had refunds. The lady I spoke to double checked and came back with yes, on top of previous refunds. The panels arrived the following day on Friday (not happy with them either as 3 of the panels have been damaged on the corners). I called to chase my additional refund to be told 'oh, we weren't aware of your previous refund, so we're not going to give you this one'. I told them to listed to the call where I told the advisor that I made them aware of the previous refunds and that it was promised the additional refund would be made. They have stuck by not refunding me, as promised. All for the sake of £24.99, this company is prepared to break promises made to customers. They messed up my delivery, panels have been damaged, so all in all, would not touch this company again with a barge pole.UpdateThe refund offered has now been given. Doesn't change everything else that happened so im not going to get rid of that, but happier to provide more positive feedback after a better experience.
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Panel Hub UK transforms homes and commercial spaces with high-quality acoustic wall panels, flooring, and accessories. With over a decade of experience in the UK interiors industry, we combine expert craftsmanship, modern design, and durable materials to deliver products that are both practical and beautiful.
Our collection includes acoustic panels, MDF panels, PVC wall panels, outdoor slatted panels, and LED lighting kits - perfect for creating feature walls, reducing noise, or updating wet and outdoor areas. Designed for effortless installation and long-lasting performance, our panels make it easy to bring your vision to life.
We combine premium design with competitive pricing, making stylish finishes accessible to every home and business. With fast nationwide delivery, clear communication, and support from our dedicated UK team, your project is simple from start to finish.
Trusted across the UK, Panel Hub UK helps you create spaces that inspire and impress - every panel, every time.See more
