I ordered these panels a few weeks ago and initially panicked due to lack of order confirmation, fearing it was a scam after reading negative reviews. However, I received a delivery date and the correct panels arrived undamaged. The only difference from the more expensive version is that the MDF strips are only faced on one side, which wasn't visible once installed. The strips are securely stapled, making them easy to work with. I can't comment on customer service.
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