I've always been a big fan of the cafes, but my visit to one in a certain location today has made me reconsider my previous experiences. The service was lacking, from the initial greeting to the food preparation. There were no greetings upon arrival, staff didn’t wear hairnets while preparing food, tables weren't cleaned after each customer, all the coffee was cold, and the hot water for tea was lukewarm. I urge the headquarters to take a closer look at their cafes, provide guidance, and implement serious training for the staff. If these locations cannot uphold high standards, action needs to be taken to improve them. Many are tarnishing the reputation of the brand. I've enjoyed dining at these cafes in various places, but after seeing the reviews from this area and others, it’s clear there's a significant issue. Main office, please assist in enhancing the quality of your establishments.
Claim your business profile now and gain access to all features and respond to customer reviews.
