The strap quality is poor, and the customer service is lacking. I purchased the watch just 14 weeks ago, and the clasp buckle has already broken. The screw holding it in place is missing, and I reached out to customer service expecting a quick resolution. However, I was told that the strap and buckle are not covered by the warranty and that I need to send it to their service center at my own expense. When I suggested they arrange for collection, it was not an option. I am left with the choice of traveling to a stockist or paying for the buckle repair myself. The service has been incredibly disappointing, and I cannot recommend them.
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Officine Panerai is a luxury Italian watch manufacturer, and a wholly owned subsidiary of Compagnie Financière Richemont SA Officine Panerai designs, manufactures and markets watches through authorized dealers and company-owned stores worldwide.
