The clothes are nice, but the customer service is lacking. I ordered a jacket that arrived in the wrong color. When I attempted to return it for the correct one, I noticed the price had dropped significantly. I had used a voucher to purchase it, but customer service informed me that they wouldn't refund the voucher amount and would only refund the remaining cost. When I questioned this, they stopped replying altogether. After multiple emails seeking an update, they chose to ignore my concerns. It's disheartening to think I may not order from them again after being a loyal customer for years. ———— Update: My original order number is noted. After posting this review, I received a replacement voucher that unfortunately didn’t work. I emailed customer service yesterday and got no response. I tried the website chat today and received an acknowledgment, but then communication ceased again.
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PANGAIA is a materials science company bringing problem-solving innovations to the world through premium lifestyle products and experiences. Sciences. Purpose. Design.
#SustainableMaterials #EcoFriendlyClothing #EnvionmentallyFriendlyClothing #RecycledMaterials #InnovationFashion #Tracksuits #Hoodies #TrackPants
