When I ordered and paid for an Italian "designer" bench as a present I was given a three to five week delivery date. I contacted Panik Design after four weeks and was told that production problems had caused a "massive delay" but I should have the bench in two to three weeks. After four weeks I contacted them again and this time they blamed the Italian summer holidays and a shortage of lorry drivers. Another email a week later led to the disclosure that it was in a distribution depot in the UK but nobody seemed to know which one. After yet another week another email elicited the response that TNT had admitted they had lost the bench and Panik Design would refund my money, which they did very quickly. That was it: no mention of trying to find the bench or ordering a replacement, and no suggestion of any compensation for the nine weeks they had had more than £300 of my money. But they did send me copies of a not-very-forceful email exchange with TNT, who seemed to care as little as Panik Design.
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Panik Design is the UK’s largest independent stockist of contemporary design furnishings. Established in 2001, we are a licensed retailer of over 100 brands including the infamous Alessi, Kartell, Driade, Flos, Vipp and Qeeboo. Our showroom, office and warehouse is based in Milton Keynes, 55 miles north of London. We showcase some of the world’s most iconic items of designer furniture, lighting, and accessories. Our pieces are sold to Film, TV, Sports, Music, and Hospitality as well as the general public. Orders are placed online and can be seen in our showroom, which is a wonderland of design dreams made into reality. Come and visit us and become part of the outrageous world of contemporary style!See more
