Review Time
We placed an order for a mirror to be delivered to the States in September 2025. Since then, there has been a complete lack of communication or updates regarding the item, which hasn't arrived after FOUR months despite the promised delivery timeframe being just a few weeks. I have called, left messages, and emailed multiple times but received no response. It's baffling how this business continues to operate. I wish I had seen the reviews before making my purchase.
I placed an order for a lighter costing USD 1500 over three weeks ago, with a promise of delivery within 13 days. When I reached out to the support team, they informed me that the item was out of stock and couldn't provide a delivery timeframe. I've attempted to contact them multiple times to request a refund, but I've received no response. This has been a frustrating experience, and I would advise others to steer clear of this website.
I had a very disappointing experience. The product was advertised as in stock. After waiting for two weeks and sending multiple emails, I received no response. They also didn't answer my calls. They finally replied once, stating the manufacturer might produce the item in December, but it was a limited edition that would never be made again. They are refusing to refund me, so I reported the issue to my bank. This shop should be avoided.
I placed an order for a lighter costing USD 1500 three weeks ago, with a promised delivery in 13 days. When I reached out to the support team, they informed me there was no stock available and couldn't provide a delivery timeline. I attempted to contact them multiple times to request a refund, but received no response. This website seems to be a complete scam; I strongly advise against using it.
Initially, I was worried I wouldn't receive a response regarding a replacement item, as I had tried reaching out through various channels. However, I did receive an email confirming they will replace the broken item in my order. I will update this review once I receive the replacement.
I ordered a stool in July and after sending around 20 emails, as of October 20, I still have not received anything for £500. They failed to honor their delivery promises and eventually stopped communicating altogether. I had to dispute the charge with my credit card company. This has been a complete waste of my time.
Do not purchase from this company; once they have your money, they show no concern. I have an item that broke within the warranty period, which they initially acknowledged, but then they stopped responding altogether. They don’t answer calls or emails. They have not honored the warranty and it feels like a scam.
I advise against using this company. They accepted £1320 from me for eight dining room chairs, promising a delivery time of 4 to 6 weeks. After eight weeks, I received no communication and my emails and voicemails went unanswered. I eventually had to initiate a chargeback through my bank.
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Panik Design is the UK’s largest independent stockist of contemporary design furnishings. Established in 2001, we are a licensed retailer of over 100 brands including the infamous Alessi, Kartell, Driade, Flos, Vipp and Qeeboo. Our showroom, office and warehouse is based in Milton Keynes, 55 miles north of London. We showcase some of the world’s most iconic items of designer furniture, lighting, and accessories. Our pieces are sold to Film, TV, Sports, Music, and Hospitality as well as the general public. Orders are placed online and can be seen in our showroom, which is a wonderland of design dreams made into reality. Come and visit us and become part of the outrageous world of contemporary style!See more
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