I purchased some items from Panik Design earlier this year in late January worth £240 and was told that due to supplier issues, my delivery would be delayed. After multiple emails following up with them, I was subsequently informed by Jasmine Warner from the sales team that my order would be shipped soon. Till date, I have not received my order. I recently emailed the sales team multiple times and have not received a response. I have tried calling multiple times too but to no avail either as no one answers and I am diverted to voicemail. I am extremely disappointed with my experience thus far and WOULD NOT recommend any purchase from Panik Design. Being scammed sucks, so hopefully this review prevents anyone else from being scammed by Panik Design.UPDATE: I received a notification that my review on Trust Pilot was flagged and decided to reach out to customer services at Panik Design to try and resolve my unfulfilled purchase order for 2 items from SELETTI that I made in January of 2023. I received a prompt response from customer services on 12 March 2024 offering to resolve the problem by either making a refund OR I could continue to wait for my SELETTI products to ship. I opted for the latter option and asked for an update on when I can expect my SELETTI products to ship and have not heard back to date. I followed up at least twice, with the last follow up email on 25 March 2024 asking for an acknowledgement of receipt and have received radio silence. Concurrently, I received an email from Trustpilot alerting me that more details on my email exchanges with Panik Design was needed otherwise my review would be taken offline. I did not respond in time as I was busy with work and this was during the time customer services was still responsive. It's clear to me that a negative online review is required to galvanize Panik Design into some form of action. I don't know what game Panik Design is playing, but this is truly appalling. Customer Services, if you are reading this, I am very disappointed that you have dropped the ball a second time and I would like a full refund.
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Panik Design is the UK’s largest independent stockist of contemporary design furnishings. Established in 2001, we are a licensed retailer of over 100 brands including the infamous Alessi, Kartell, Driade, Flos, Vipp and Qeeboo. Our showroom, office and warehouse is based in Milton Keynes, 55 miles north of London. We showcase some of the world’s most iconic items of designer furniture, lighting, and accessories. Our pieces are sold to Film, TV, Sports, Music, and Hospitality as well as the general public. Orders are placed online and can be seen in our showroom, which is a wonderland of design dreams made into reality. Come and visit us and become part of the outrageous world of contemporary style!See more
