I have used Panther taxis since the 80s when I was a student at the university here in Cambridge. Until about seven years ago their service was exemplary. Unfortunately, it is progressively getting worse. They have become unreliable (see below). Also, you cannot find a pet friendly taxi nor can you pre-book one as they never know when one will be available.So attending vet appointments is a hit-and-miss affair! This Tuesday I had booked a 04:40 taxi (the previous day for the train station for a guest who was going to Stansted to catch a flight. At 4:38 I called them and they said the taxi will be 15 minutes late. I explained that there was a train to catch and they said it is too early to find available cabs!! It was clear that they had botched up the booking as the initial notification was for a Grey (other model) and after my call the notification was for a white mercedes. And this is not the first time this has happened as a similar situation arose when I pre-booked to go to work in May and was late due to the same turnout of events. Not to mention the ridiculous change of the well-known and loved name Panther to Veezu! What possesssed them??! That alone is a turn-off if ever there was one.
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