Review Time
Once again, the service was disappointing. A taxi was arranged in the morning for an elderly relative’s late evening trip home, but it was canceled by the company just 10 minutes before the scheduled pickup. This was frustrating and distressing for my relative. Unfortunately, this isn't the first time we've faced a late cancellation, but it will definitely be the last time we rely on them.
Terrible service from Colchester panther taxis again. Taxi was booked in the morning for an elderly relative’s late evening journey home. Taxi cancelled by panther 10 mins before pick up. Frustrating and distressing for relative. This is not the first time we have had a late cancellation from panther but it will be the last time we use them.
Unreliable and frustrating. Pre-booked a taxi for 08:45 a day before just to meet up with my appointment and to drop my kids off school. The cab driver came to pick me up by 08:55 and non chalantly called and Said he was outside. I came out hopefully to meet the driver in front of my address. Behold he packed in front of a different address and it was raining I signalled him to come in front of my door as it was raining and I have got my kids with me. He behaved as though he didn’t see me or understand. I and the kids just rushed to where he packed as he was very very nonchalant and I was running out of time and unprofessional No hello, no hi, no apologies for the late service he behaved as though I wasn’t paying for this service. I wish I took note of his name. He doesn’t deserve to serve the public very poor behaviour. I will never require their services anymore and I don’t recommend this service to anyone for your peace of mind.
Veezu order 024554 I ordered a taxi at least an hour before to pick me up at 6.55pm At first it seemed one was on its way but that turned into asap.I phoned about 6.30 and was told about 10 or 12 minutes.A car eventually came just before 7.I was going to Norwich St which is has to be accessed via Bateman St from Hills Rd as it is one way.There are roadworks at the entrance to Norwich St but coming out into Hills Rd is still possible.The driver didn’t seem to know that Norwich St was one way and seeing the roadworks drove past saying he couldn’t take me to my destination.We had passed Bateman St so I decided as I was so late the only thing to do was to get out and walk back to my destination .My mobility is not good so this added to a very unsatisfactory experience.
Appalling service. Booked a cab the day before to take us to the train station and it didn't turn up. When we chased they said it was agreed on a best endeavors basis with no guarantee of a cab. We missed the train, found an alternative and they called us an hour and fifteen minutes after the cab was due to see if we still wanted it! Avoid.
Disgusting company!Failed to turn up to take a friend to an emergency dental appointment yesterday, told me this morning that the driver cancelled the fare as they wouldn’t make any money from us 🤬After using this company for many many years, I will never use or recommend them again.
I am absolutely appalled and frustrated by the service that I have just received.I got a call from a number which I picked up and the man (the cab driver) over the phone told me that my cab was outside. I was extremely confused and concerned as I was driving and hadn’t ordered a cab.I said that maybe someone had used my account and I could find out for him. (At this point I thought it was my sister using my device, someone hacked into my account or it was a scam). He then proceed to raise his voice at me, telling me that I shouldn’t give my details out as it could go against my account. This speech went on for a good 5 minutes and I listened to what he was saying as I understand that this can be frustrating for drivers. When I asked him to speak more politely, he proceeded to continue his speech about how it’s important to have accurate customer details still with his voice raised.I then said that I could find out if anyone had ordered a cab in 2 seconds and he said that I had 30 seconds in a snarky tone. Still trying to get some information, I asked him which cab service this was to which he and “Panther cabs. The best one in Colchester”. (I think not). He continued his lecture on how I shouldn’t give out my account to which I started to also raise my voice and I was confused about who he thinks he is talking to. The cab driver grew louder and louder until so decided to end the call on him whilst he was speaking because I was trying to help him but he just wouldn’t listen.In the end I called Panther and told them the situation. To be fair to the handler, he was nice and apologised for the cab drivers actions. I explained that there was no need to be nasty, especially since I was willing to apologise if there had been a mistake or misunderstanding.No person should have to sit on the phone with a service provider and be screamed at. I explained to the cab driver that if he had been nice in the first place, then there wouldn’t be an issue but he kept becoming more defensive. It’s disgusting the way that they think they can speak to people.I would NEVER recommend this company to anyone. Although I haven’t used this company in over a year, I will never use it again. The driver even made a snarky comment about this saying that if I get my account banned, then I wouldn’t be able to use their services again like he was providing a 5 star service. Like I would want to ever order a cab from you guys again…I’d rather walk. If you want kind, reliable and fast service please use Uber and save yourself screaming at cab drivers for something that wasn’t even your fault
Very poor service from Panther Cabs. We booked a taxi to pick us up at Stansted and they were 45 minutes away when we had landed and cleared customs. We had to wait approx 50 mins at midnight at Standted and when the driver arrived he spoke very little English,was muddled about where to meet us and gave no apology or explanation. Never again.
I have used Panther taxis since the 80s when I was a student at the university here in Cambridge. Until about seven years ago their service was exemplary. Unfortunately, it is progressively getting worse. They have become unreliable (see below). Also, you cannot find a pet friendly taxi nor can you pre-book one as they never know when one will be available.So attending vet appointments is a hit-and-miss affair! This Tuesday I had booked a 04:40 taxi (the previous day for the train station for a guest who was going to Stansted to catch a flight. At 4:38 I called them and they said the taxi will be 15 minutes late. I explained that there was a train to catch and they said it is too early to find available cabs!! It was clear that they had botched up the booking as the initial notification was for a Grey (other model) and after my call the notification was for a white mercedes. And this is not the first time this has happened as a similar situation arose when I pre-booked to go to work in May and was late due to the same turnout of events. Not to mention the ridiculous change of the well-known and loved name Panther to Veezu! What possesssed them??! That alone is a turn-off if ever there was one.
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