I want to share my experience regarding a watch purchase to inform potential buyers about significant quality issues. I bought a watch directly from the company in October 2020, and it looked impressive at first. However, over time, the hour markers on the dial started to come off—initially one, then another, and eventually several markers detached from the dial. The watch has not been dropped or mishandled. This isn't typical wear and tear; it's clearly a failure in the dial assembly or adhesive. I've never encountered this issue with any other mechanical watch, including much more affordable options. I reached out to the company with photos and video as proof. Even though the watch is now beyond the 2-year warranty, I asked for a reasonable goodwill resolution (like a replacement dial or a transparent trade-in credit). The company only provided paid repair options or a trade-in that requires sending the watch internationally before revealing any credit amount. I find it unacceptable to incur international shipping costs without knowing if the proposed trade-in value would be worthwhile, especially since this issue seems to stem from a manufacturing defect rather than normal wear. Prospective buyers should think carefully about long-term quality and after-sales support when considering this brand.
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PANZERA is a trailblazing Australian watch brand that emerged in 2009. We are passionate about crafting timepieces that blend timeless elegance with a captivating contemporary twist. Our style? We call it "modern vintage" or "neo classic" – a fusion of the best from the past and the present. We produce a wide range of automatic and quartz dive, pilot, classic and motorsports watches.See more
