I visited a local branch to buy some pen refills. The staff member was helpful in locating a generic refill for my pen, but when I tested it, I found it was a fine point instead of the medium I needed. Additionally, the refill was faulty and wouldn’t write correctly. When I pointed this out, she just returned it to the box for resale to the next customer. I ended up purchasing a genuine refill from a different store without any problems.
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