Review Time
I went to the local Paper Plus store to send my passport to the UK for renewal. They quoted me$120 to courier the A4 size envelope to the UK, or $7 ordinary airmail. The person behind the counter pressured me to courier telling me that airmail was unsafe. I chose airmail as a matter of principle…it arrived safely 1 week later.
I object to paying $120 to send the document to the UK. It’s excessive and just silly!
I had to post photocopied documents and expired passport to the UK. Following the instructions given by the UK passport office, I put everything into a strong envelope and just needed an extra stamp for postage.
Visiting Paper Plus Porirua, I first had a nice person serving me. But then a "manager" stepped in. His arrogance was soon evident.
He started laying down the law and said because there was a passport in the envelope, I had to pay $120 to courier the envelope instead of the $5-6 using the instructions from the passport office (for the record, the UK passport office charges just over $40 for the same courier service to deliver my new passport).
I told this "manager" this and he said "well you can buy a stamp but you have to use a letterbox somewhere else to post it, I won't post it". I told him fine, paid for the stamp and posted the envelope elsewhere.
UPDATE: I have just had notice from the UK passport office saying my documents had arrived - just over a week to be delivered. So happy I didn't spend $120 and just spent $5-6 on postage.
I visited a local branch to buy some pen refills. The staff member was helpful in locating a generic refill for my pen, but when I tested it, I found it was a fine point instead of the medium I needed. Additionally, the refill was faulty and wouldn’t write correctly. When I pointed this out, she just returned it to the box for resale to the next customer. I ended up purchasing a genuine refill from a different store without any problems.
I went to the local store to buy some pen refills. The staff was helpful in finding a generic refill, but when I tested it, I realized it was a fine point instead of the medium I wanted. It was also faulty and wouldn’t write correctly. When I brought this up, she just placed it back in the box for the next customer. I eventually purchased a genuine refill from another store without any issues.
I was appalled by the service and lack of consideration shown by the younger staff members at this branch. It’s important for them to understand that poor service can drive customers away, and if that continues, they could lose their jobs due to the store’s potential closure. I won’t return until the staff demonstrates more maturity and customer-friendly behavior, acknowledging the value of their employment in today's challenging market.
I rarely leave negative reviews, but my recent experience at this branch warrants one. As a frequent customer who has spent a significant amount, I was disappointed today. I needed to post a parcel and buy some items, and I simply asked for a small piece of tape to secure my parcel. Instead of helping me, the staff member pointed to a sign stating their policy against providing tape. While I understand the need for policies, her unprofessional and rude response was disheartening. I ended up returning my purchases and won’t be back, taking with me the revenue they could have earned.
During a visit to return some books, I was informed that refunds weren’t available, but credit notes could be offered. When the manager was called to assist, he was unkind and rude, making excuses not to provide a credit note. I suggested he communicate more kindly, but his behavior was consistently unprofessional. This isn’t an isolated incident; I’ve seen his unkindness before and won’t return to this location. Other branches have been delightful in comparison.
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