During a visit to return some books, I was informed that refunds weren’t available, but credit notes could be offered. When the manager was called to assist, he was unkind and rude, making excuses not to provide a credit note. I suggested he communicate more kindly, but his behavior was consistently unprofessional. This isn’t an isolated incident; I’ve seen his unkindness before and won’t return to this location. Other branches have been delightful in comparison.
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