Very disappointing experience.
The website clearly stated that the company is in Amsterdam, which influenced my decision to order. Only after I completed the purchase did I discover—hidden in the refund policy sent with the confirmation email—that the items are actually shipped directly from China. Also the refund has to be directly to china and the return shipping costs are the responsibility of the customer.
I immediately contacted the company to cancel my order and exercise my right of withdrawal. Despite this, the seller ignored my request and shipped the goods anyway the next day.
This feels misleading and non-transparent. Important shipping information should be clearly disclosed before customers pay — not buried in post-purchase policies.
I would not recommend ordering from this shop.
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