I cancelled my order within 14 days of delivery in line with consumer protection regulations.
Paper Straight presents itself as a European fashion brand, yet their refund policy (buried on the website) states returns are to their base in China. This was not made clear at checkout. I had to request multiple times for a European return address before one was eventually provided in the Netherlands.
Returning the goods cost me over £40 in international shipping.
I returned the parcel via tracked UPS delivery to the address they supplied. Delivery has been attempted multiple times. The tracking clearly shows “receiving business closed” on each attempt, and import charges were requested despite this being returned merchandise.
I have contacted Paper Straight repeatedly asking them to instruct UPS to accept delivery and resolve the customs issue. This has not been properly addressed and my refund has still not been processed.
To summarise:
• Order cancelled within 14 days
• Over £40 paid in return shipping
• Goods returned to the address provided by them
• Proof of posting and tracking supplied
• Multiple failed delivery attempts due to business being closed
• No refund issued
Additionally, many negative reviews here receive near-identical copy-and-paste, AI responses by the ‘team lead’ Meliska that do not address the specific concerns raised. My email responses have been much the same.
Based on the overseas fulfilment structure and the way returns are handled, this appears to operate as a dropshipping model marketed as a European brand.
Consumers should be aware that:
• Returns may involve very costly international shipping
• The operational base doesn’t appear to align with branding
• Refund resolution is extremely difficult even after goods are returned
Basically, avoid this ‘company’ at all costs.
If this is not resolved promptly, as mentioned via my last email which you have chosen to ignore, I will be escalating formally through consumer protection and financial dispute channels.
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