HEADLINE: DO NOT BUY ANY PRODUCTS FROM THIS COMPANY!! I've purchased two Parachute linen fitted sheets over the years. Both developed holes. This most recent one I bought on March 4, 2024 — within Parachute's published two-year warranty window — and it has now torn.I follow their care instructions to the letter: cold wash, low heat, mild liquid detergent. I've been especially careful given my prior experience with their linen.When I contacted customer service, I was told the hole was due to "normal wear and tear" and that no replacement would be offered. After pushing back — citing their own warranty terms, the fact that this was the second defective sheet, and that Parachute themselves recently updated this product to be "more durable at 175 GSM" (which raises obvious questions about the prior version) — I received a second response reframing their warranty as a discretionary internal review process rather than the clear two-year guarantee stated on their website.Two rounds of correspondence, no resolution. For a $150 sheet that fails twice and a company that won't stand behind its own warranty, I can't recommend Parachute. A quick search shows I'm far from alone in this experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
Parachute makes home essentials to enhance your life. We believe that high quality, smart design and personal comfort shouldn’t cost a fortune – and that above all – you should start and end your day feeling your very best.
