Review Time
DO NOT BUY LINEN SHEETS! within 1.5 years they have completely fallen apart like paper. I have photos that will make your head spin. They are lovely beautiful sheets but they don’t stand up. I also only use eco cleaning detergent. They also told me it’s regular “wear and tear” so I don’t get a replacement. I am re posting this because I want to show parachute pics!
DO NOT BUY LINEN SHEETS! within 1.5 years they have completely fallen apart like paper. I have photos that will make your head spin. They are lovely beautiful sheets but they don’t stand up. I also only use eco cleaning detergent. They also told me it’s regular “wear and tear” so I don’t get a replacement. I am re posting this because I want to show parachute pics!
HEADLINE: DO NOT BUY ANY PRODUCTS FROM THIS COMPANY!! I've purchased two Parachute linen fitted sheets over the years. Both developed holes. This most recent one I bought on March 4, 2024 — within Parachute's published two-year warranty window — and it has now torn.I follow their care instructions to the letter: cold wash, low heat, mild liquid detergent. I've been especially careful given my prior experience with their linen.When I contacted customer service, I was told the hole was due to "normal wear and tear" and that no replacement would be offered. After pushing back — citing their own warranty terms, the fact that this was the second defective sheet, and that Parachute themselves recently updated this product to be "more durable at 175 GSM" (which raises obvious questions about the prior version) — I received a second response reframing their warranty as a discretionary internal review process rather than the clear two-year guarantee stated on their website.Two rounds of correspondence, no resolution. For a $150 sheet that fails twice and a company that won't stand behind its own warranty, I can't recommend Parachute. A quick search shows I'm far from alone in this experience.
I really loved the bedding I got from parachute initially. Unfortunately, it’s been 1 year and the linen fitted sheet is becoming see through and it has multiple holes. We’ve treated it well, delicate wash, no heat, no fabric softener and it’s coming apart. The duvet is in excellent shape so that tells me that I’m doing it right but their fitted sheet is too thin or defective, it can’t handle the friction of laying down on it. I tried to reach out but they will not offer a replacement or anything else. I wouldn’t buy these again for $170 to last one year. As of 2.9 the parachute team reached out to replace my fitted shit. I’m hopeful that this set will last longer, we’d love for it to work out and match our duvet that we love so much. I upped my rated to 3 since they reached out and honored the commitment to their product.
I wanted to share my experience with Parachute, as it ultimately led me to stop purchasing from the brand altogether. We purchased a full linen bedding set during Memorial Day. The order arrived incomplete, requiring a replacement shipment for the fitted sheet that did not arrive until mid-July. Between that delay, waiting for our new bed, and extended international travel, we didn’t meaningfully begin using the set until October. Once we did, it became clear that the Bone color didn’t work for our bedroom. The duvet cover was completely unused, and the sheets and pillowcases were lightly used and in excellent condition. Despite this being a color-only exchange for the same items, Parachute refused to honor the original sale price and required paying over $200 more to switch colors. After escalation, they made it clear that they were choosing to stand on policy rather than prioritize a reasonable customer relationship. Given the premium pricing, this rigidity was especially disappointing and not reflective of a brand that claims to value its customers. In hindsight, I don’t feel the product quality or overall experience justifies the cost. I won’t be purchasing from Parachute again or recommending the brand to others within my network.
We have had our mattress for two years and absolutely love it. We have 6 mattresses in our house and have bought different mattresses over the years: 2 different Saatvas, naturpedic, and parachute home. By far Parachute Home blows all the others away - supportive without being firm or soft. My husband and I still climb into bed at night and we just have such a pure bliss moment every night when we slide in the bed. So much more comfortable than the Saatva (we’ve had two different Saatva any they both feel a little firm and they spray their beds with an anti microbial that they don’t say what’s in it). Naturpedic is good - super heavy and you can kind of feel the coils - although is my second favorite mattress). Parachute is absolutely perfection - we won’t buy anything else going forward. I didn’t buy the sheets
Purchased $90 bath sheets in December 2024, by September 2025 they were starting to shred (sides of the towel were fraying and strings just pulling to no end). I reached out to Parachute in order to see how they could remedy the situation— the immediate response was “thanks for telling us but we won’t do anything about it”.I responded saying that it is insane to charge $90 a towel and it have less than a year lifespan, they kept reiterating that the product is too old to do anything about it. Essentially they are telling me their “premium quality and craftsmanship” is worth less than a year. If you are splurging, splurge elsewhere! I am a designer and I will no longer be sourcing their products for my clients, as they trust that I will help them invest in longevity. My $10 target towels have held up over the past 6 years better. *I asked for a review link, they refused to send one. I asked for a remedy and they only offered 20% off a future order(after I asked for a solution multiple times). Yep, pass. I shouldn’t have to pay to fix a product quality issue. Truly disappointing. I’m looking forward to trying other brands, for myself and clients.
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Parachute makes home essentials to enhance your life. We believe that high quality, smart design and personal comfort shouldn’t cost a fortune – and that above all – you should start and end your day feeling your very best.
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