Purchased $90 bath sheets in December 2024, by September 2025 they were starting to shred (sides of the towel were fraying and strings just pulling to no end). I reached out to Parachute in order to see how they could remedy the situation— the immediate response was “thanks for telling us but we won’t do anything about it”.I responded saying that it is insane to charge $90 a towel and it have less than a year lifespan, they kept reiterating that the product is too old to do anything about it. Essentially they are telling me their “premium quality and craftsmanship” is worth less than a year. If you are splurging, splurge elsewhere! I am a designer and I will no longer be sourcing their products for my clients, as they trust that I will help them invest in longevity. My $10 target towels have held up over the past 6 years better. *I asked for a review link, they refused to send one. I asked for a remedy and they only offered 20% off a future order(after I asked for a solution multiple times). Yep, pass. I shouldn’t have to pay to fix a product quality issue. Truly disappointing. I’m looking forward to trying other brands, for myself and clients.
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Parachute makes home essentials to enhance your life. We believe that high quality, smart design and personal comfort shouldn’t cost a fortune – and that above all – you should start and end your day feeling your very best.
