I wanted to share my experience with Parachute, as it ultimately led me to stop purchasing from the brand altogether. We purchased a full linen bedding set during Memorial Day. The order arrived incomplete, requiring a replacement shipment for the fitted sheet that did not arrive until mid-July. Between that delay, waiting for our new bed, and extended international travel, we didn’t meaningfully begin using the set until October. Once we did, it became clear that the Bone color didn’t work for our bedroom. The duvet cover was completely unused, and the sheets and pillowcases were lightly used and in excellent condition. Despite this being a color-only exchange for the same items, Parachute refused to honor the original sale price and required paying over $200 more to switch colors. After escalation, they made it clear that they were choosing to stand on policy rather than prioritize a reasonable customer relationship. Given the premium pricing, this rigidity was especially disappointing and not reflective of a brand that claims to value its customers. In hindsight, I don’t feel the product quality or overall experience justifies the cost. I won’t be purchasing from Parachute again or recommending the brand to others within my network.
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Parachute makes home essentials to enhance your life. We believe that high quality, smart design and personal comfort shouldn’t cost a fortune – and that above all – you should start and end your day feeling your very best.
